Terms and Conditions of Use Agreement
17. Submissions. All suggestions, ideas, notes, concepts and other information you may from time to time send to us (collectively, "Submissions") shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.
18. Return Policy. Before returning any products to us please contact us to help determine the best solution for you as quickly as possible. Returns will only be accepted within 30 days from date of invoice and must be accompanied with a Return Goods Authorisation number. All returned items are subject to inspection before credit can be processed. In some cases items must be sent to the manufacturer for inspection before a credit can be issued, as manufacturers do not allow us immediately to issue credits or replacements.
Most manufacturers reserve the right to repair the item and return it to the customer instead of issuing a replacement or credit. A 15% restocking fee may be applied to all non-defective returns. Returned items that show obvious misuse will be returned to the sender. You will also need to enclose your company name, address and telephone number, as well as a statement explaining the problems you are experiencing with the product.
Special order items and used items are nonreturnable.
